PRIVACY POLICY FOR XCURSIONS TRAVELS AND TOURS

USE OF PERSONAL INFORMATION

The utilization of your personal information serves various purposes as outlined below, contingent upon the specific site or application you are utilizing.

Your Interaction with our website, App, and Services:

• Facilitate the booking of your requested travel arrangements or vacation property reservations.
• Provide services associated with your bookings and account management.
• Establish, maintain, and update user accounts on our platform, as well as verify your identity as a user.
• Retain records of your search and travel history, accommodation preferences, and other relevant information related to your use of the Xcursions platform and services, as further elaborated in this Privacy Statement.
• Enable and facilitate the processing of payments, coupons, and other transactions.
• Administer loyalty and rewards programs.
• Gather and facilitate the posting of reviews related to bookings.
• Enhance your experience by offering features such as the ability to log in using your account across various online services and sites operated by Xcursions.

Communication and Marketing:

• Address your inquiries, fulfill information requests, and manage your data preferences.
• Facilitate communication between you and travel suppliers, including hotels and vacation property owners.
• Reach out to you through various means (e.g., text messages, emails, phone calls, postal mail, push notifications, or messages on alternative communication platforms) for purposes such as providing travel booking confirmations and updates, marketing endeavors, and other functions as delineated in this Privacy Statement.
• Promote our products and services.
• Analyze data, including browsing and purchase histories, to optimize advertising based on your interests and preferences.
• Assess and analyze the effectiveness of our marketing initiatives and promotional campaigns.
• Manage promotions, such as contests and similar giveaways.

Other Business Objectives and Compliance:

• Conduct surveys, engage in market research, and perform data analytics.
• Enhance, research, and evaluate the effectiveness of our websites, applications, tools, and services.
• Monitor or record interactions, including calls, chats, and communications with our customer service team, as well as communications on the platform among partners and travelers, for quality control, training, dispute resolution, and purposes articulated in this Privacy Statement.
• Generate aggregated or de-identified data, which may be used and disclosed without restrictions when permitted by law.
• Safeguard security, verify the identity of our customers, prevent and investigate fraud and unauthorized activities, defend against claims and liabilities, and manage other risks.
• Adhere to applicable laws, safeguard our rights and the rights of our users, protect our interests, and respond to law enforcement agencies, other legal authorities, and requests associated with legal processes.
• Comply with relevant security, anti-terrorism, anti-bribery, customs, immigration, and due diligence laws and requirements.
• Operate our business in accordance with legitimate business purposes and within the boundaries of the law.

SENSITIVE PERSONAL INFORMATION

We commit to using your sensitive personal information solely for the purposes it was originally collected for.

Legal Grounds for Data Processing:

We will collect your personal information under the following circumstances:

• when it is necessary to fulfill a contract with you (e.g., managing your booking, processing payments, or creating an account at your request);
• when the processing aligns with our legitimate interests and does not infringe upon your rights (as elucidated below);
• when we have obtained your consent (e.g., sending you marketing communications when consent is mandatory). On some occasions, we may have a legal obligation to gather personal information from you, such as when it is imperative to utilize your transaction history to meet our financial and tax responsibilities as mandated by the law.

In cases where we require you to provide personal information to comply with a legal requirement or execute a contract with you, we will clearly communicate this requirement at the relevant juncture. We will also inform you whether the provision of your personal information is obligatory and elucidate the potential consequences if you choose not to provide it. Certain countries and regions permit us to process personal information based on legitimate interests. When we collect and employ your personal information on the grounds of our legitimate interests (or the legitimate interests of a third party), our typical aim is to operate or enhance our platform, communicate with you as needed to provide our services, verify your security when contacting us, address your inquiries, conduct marketing activities, or potentially detect and prevent unlawful activities.

We may employ artificial intelligence, machine learning, and other automated decision-making processes to enhance your user experience and maintain the security of our platform.

• Determining the sorting order you see on our site, offering recommendations for destinations, properties, or activities, providing insights and alerts on flight prices, scrutinizing the content you upload to ensure it meets our quality and formatting criteria, and identifying pertinent amenities in your listings.
• Reviewing the feedback you provide to ensure it does not contain identifiable personal information or to evaluate customer satisfaction.
• Preventing and detecting violations of our terms and conditions or other fraudulent activities to safeguard the integrity of our platform.
• Improving the language and dialects used within our virtual agents' interactions. Automated decisions may involve inputting your personal information into a system, with the decision calculated using automated processes.
• We pledge not to engage in automated decision-making that could have legal or similarly significant consequences based solely on automated processing of personal information unless one of the following conditions is met: (1) you have explicitly consented to the processing, (2) the processing is essential for entering into a contract, or (3) it is otherwise authorized by applicable law.

You may possess rights related to automated decision-making, including the ability to request a manual decision-making process or challenge a decision made solely through automated processing. To learn more about your data protection rights, please refer to the "Your Rights and Choices" section below.

SHARING OF PERSONAL INFORMATION

We disclose your personal information as outlined below and in accordance with applicable laws, as well as the terms specified in this Privacy Statement.

Sharing within the Xcursion Brand

Personal information is shared within the Xcursion brand, and Xcursions may access and utilize your personal information either independently or as joint data controllers, as applicable, in line with the details provided in this Privacy Statement.

Third-Party Service Providers

We share personal information with third-party service providers who assist in delivering services to you and managing our business operations. These services may include credit card processing, customer support, business analytics, fraud prevention, compliance services, and personalized advertising based on your interests. Third-party service providers are obligated to safeguard the personal information we share with them and are not permitted to utilize directly identifying personal information for any purpose other than providing the contracted services. They are also prohibited from using the shared personal information for their own direct marketing unless you have separately consented to such use in accordance with the terms provided by the third party.

Travel Suppliers

Personal information is shared with travel-related suppliers, such as hotels, airlines, car rental companies, insurance providers, vacation rental property owners and managers, and where applicable, activity providers, rail services, or cruise lines, who fulfill your bookings. It's important to note that travel suppliers may contact you to gather additional information necessary to facilitate your booking or provide other travel-related services.

Business Partners and Offers

When we collaborate with third-party business partners to promote programs or offer products or services, we may share your information with those partners for marketing purposes or to facilitate the associated product or service. In such cases, the partnership will typically be disclosed, either solely under the third-party business partner's name or in conjunction with ours. Alternatively, you may be redirected to the business partner's website with prior notice. An example of such a business partnership could involve a third-party loyalty program where you can earn points by making bookings on our platform.

Targeted Advertising

Your Automatically Collected Information may be shared with third-party marketing partners for the purpose of targeted advertising. For more details, refer to the "Your Rights and Choices" section below. It's important to note that opting out of these disclosures may limit our ability to customize your content experience or provide you with an enhanced travel experience. For further information on our use of tracking technology for targeted advertising, please refer to our Cookie Statement, which is included in this Privacy Statement.

Other Third Parties

When you utilize specific features, such as Facebook's "Like" button or a single sign-on that allows you to log in using your social media credentials on our online services, you may share information with third parties, such as social media companies. This sharing may include the fact that you've visited or engaged with us. Refer to our Cookie Statement, included within this Privacy Statement, for more information. The third-party provider may combine this shared information with other data they possess about you. The personal information shared will be governed by the third-party provider's privacy policy, including any personal information we may access via the third-party provider. Third-party providers should inform you about how to adjust your privacy settings on their platform.

Legal Rights and Obligations

We may disclose your personal information and associated records to enforce our policies, meet tax or regulatory reporting requirements (including the processing of certain taxes during payment processing), or as permitted (or believed to be required in good faith) by applicable law. This may occur in response to a subpoena or other legal request, in connection with actual or contemplated litigation, or to safeguard and defend our property, personnel, and other rights and interests.

Corporate Transactions

In the context of corporate transactions such as divestitures, mergers, consolidations, assignments, asset sales, or, in the unlikely event, bankruptcy, we may share your personal information. In the event of an acquisition, we will inform the buyer that they must use your personal information solely for the purposes disclosed in this Privacy Statement.

Your Rights and Choices

You have certain rights and choices with respect to your personal information, as described below:
If you have an account with us, you may change your communication preferences by either
(1) logging in and updating the information in your account or
(2) contacting us here. You can control our use of certain cookies by following the guidance in our Cookie Statement, which is included below in this Privacy Statement.

You can access, amend, inquire about deletion of, or update the accuracy of your information at any time by either logging into your account or contacting us here

If you no longer wish to receive marketing and promotional emails, you may unsubscribe by clicking the ‘unsubscribe’ link in the email. You can also log into your account to change communication settings or contact us here. Please note that if you choose to unsubscribe from or opt out of marketing emails, we may still send you important transactional and account-related messages from which you will not be able to unsubscribe.

LINKS

This website contains links to other websites, including hyperlinks to third-party sites. Please be aware that we are not responsible for and have no control over the content or privacy practices of these other sites. We encourage our users to exercise caution and read the privacy statements of any external websites that collect personally identifiable information.

VISITING OUR WEBSITE FROM OUTSIDE NIGERIA

If you are accessing our website from a location outside Nigeria, please be informed that your information may be transferred to, stored, and processed in Nigeria, where our central database is operated. The data protection laws and other regulations in Nigeria may differ in content or comprehensiveness from those in your country. However, we want to assure you that we take measures to safeguard your privacy. By using our services, you acknowledge that your information may be transferred to our facilities and to third parties with whom we share it, as outlined in this Privacy Policy.

SURVEYS & CONTESTS/PROMOTIONS

Periodically, our site may request information through surveys or contests. Participation in these surveys or contests is entirely voluntary, and you can choose whether or not to participate and disclose the requested information. The information we may request could include contact details (such as name and address) and demographic information (such as postal code and age group). Contact information is used to notify contest winners and distribute prizes, while survey information helps us monitor and enhance the site's usability and user satisfaction.

REGISTRATION

For optimal use of this website, users are encouraged to complete the sign-up or registration form. During registration, users must provide specific information (e.g., name and email address). This information is used to contact you regarding the products/services on our site in which you have expressed interest. Optionally, users may provide additional demographic information (e.g., gender or age), but this is not mandatory.

COOKIES

your password multiple times, saving you time while using our site. Cookies also enable us to track and target our users' interests to improve their site experience. The use of a cookie is not connected to any personally identifiable information on our site. Some of our business partners may also use cookies on our site, such as advertisers. However, we do not have access to or control over these cookies.